Contact customers to determine intent to pay and ability to resolve delinquency.
Provide assistance by offering solutions based on customers individual needs with the goal of negotiating immediate payments or schedule specific payment arrangement schedules.
Interact with customers in accordance with all applicable laws, policies and procedures while maintaining your performance metrics.
Provide appropriate solutions through relationship building.
Approach problems logically and with good judgment to ensure the appropriate customer outcome.
Notate each account accurately with detailed and precise information to ensure proper follow through.
Perform other functions as assigned by management.