Provide excellent customer service to all potential and current customers.
Answer inbound calls, online chats and email communications with the goal of assisting customers and resolving customer questions.
Resolve customer concerns by employing empathy and patience to understand the root cause of an issue and provide accurate and helpful solutions.
Notate customer accounts with detailed and precise information.
Maintain professionalism while connecting with customers to understand their concerns or questions.
Effectively prioritize work to ensure efficiency.
Think critically and exercise independent judgement.
Conduct research as needed.
Abide by all applicable regulatory and department practices and procedures.
Perform other functions as assigned by management.